I was thinking about this. And I was like, oh my gosh, I have had so many major challenges. I’ve put in a lot of warehouse management systems. I’ve put in automation and it somewhat goes okay, or the demand spikes and suddenly you’re backlogged, or suddenly you have this thing in the world called COVID and you have to figure out how to do that too. All of them are different types of challenges, but when I was thinking about them, what do I do that’s similar with all those. And the hardest thing to do is to stay calm and appear confident to stay calm, appear confident, even though inside you’re like, oh my gosh, it’s not working the way it should be, but that’s okay.
Stay calm, appear confident and make a bunch of lists. If you make lists. You will get this alignment. Sometimes people say if you’re really busy, you should have less meetings. I go the opposite way. Like when you’re really busy or when you’re in a crisis, you should have more meetings. Because then you’re getting that alignment and the hardest thing with any of those situations COVID or just backlogs, or system’s not working right. Or your supplier is not doing well. You need to create alignment. So how do you create alignment? I found the best way is you literally just say, here’s the situation, you write it out. And then you say, here’s the steps we are taking and you write those out. And then you say at the bottom, if anyone has any questions or care to contribute to this, please do so. And then you share that with as many people as possible and you would be surprised like something that’s simple creates that alignment. So that’s literally what I do. And then people are like, oh, you’re such a great leader. Oh, Annette, you have such great vision. Okay. I will tell you, I’m just making a list. So, I’m
listening to people. I’m basically summarizing the current situation, what we’re going to do and asking for input. So, if you can do that, you can go through anything.
I don’t know the right answers to the list I start out with. Okay. Here’s three things we could possibly do. And then what I’ve learned is don’t be the creator and don’t worry about if someone edits you. So, put something on a sheet of paper and a guarantee. If you have that open culture, then people will say no, Annette that’s not really it, really need this step, and then this step, and then when you really should do this. So, if you have that, your original list of four things will totally disappear. And it will be as another list of eight things that other people contributed to. But you know what? It doesn’t really matter because you created the original list. You got people to list those. I’m sorry if I don’t know the answers. You just have to be open to the feedback, right? So, I don’t have all the answers, but I’m good at saying to people, grab these things. Okay. If that’s not the list, then what is it?