Hosts: Mike Ogle and Rodney Apple
In This Episode:
Tony Sciarrotta, Executive Director and Publisher of the Reverse Logistics Association shares his supply chain career journey, starting with a successful sales career at Sony and Philips, where he was asked to manage returns, to finding out it takes a director level to effectively manage returns and reverse logistics in an organization. Tony also shares his top three nuggets of advice to navigating reverse logistics, plus how to work effectively with the 800-pound gorillas in the industry, and shares the value of pursuing a cross-organization career like reverse logistics, the ability to unlock great financial opportunities, and the ability to help the planet in an age of increasing e-commerce and the circular economy.
Tony Sciarrotta Bio:
In 2016, Tony took over the RLA and became the Executive Director and Publisher after 12 years of active involvement on the Advisory Board and on Committees. In his 35 plus years in the consumer products industry, Tony has held various positions including 15 years in returns management at Philips. During his Philips years, Tony developed new reverse logistics strategies and implemented many new returns initiatives. He worked with retail partners and industry groups on best practices still being used. Tony then became an evangelist for improving the customer experience to reduce returns and their associated costs. Today, Tony is considered a subject matter expert in reverse logistics and speaks for the industry at conferences all over the world.